All orders must be confirmed in writing by the customer either by fax, post or email. Our sales contract is between the persons or customer detailed on the sales order acknowledgement and not with third party persons or customers. We shall not be held responsible for any incidental work or expenses arising out of or because of any defect in our products, or for bad workmanship. In the event of goods proving defective (manufacture defect) which need replacement, our liability shall not exceed the price paid for the defective piece(s).
Prices quoted in our pricelist, or any other literature issued by us, are subject to alteration without notice. Unless otherwise agreed in a letter, email or facsimile by us, goods will be invoiced at prices applicable at the date of despatch. All prices are subject to VAT and this will be charged at the standard rate applying at date of despatch.
Delivery lead-times quoted or advised are an estimate and should only be used as a guide. Carpenters or fitters should not be booked until the products have arrived on-site or to the intended delivery address. We shall not be held responsible for any expenses arising due to failed deliveries within the estimated time frame. Items not normally stocked by us will be regarded as ‘specials’ or ‘to order’, which are not returnable and non-refundable. We will use our best endeavours to affect any alterations required subsequent to placing of order, but reserve the right to invoice for full payment of the original specification. Any deposit paid with order is only refundable at our discretion.
Any products that have been manufactured or non stock items which have arrived at the time of cancellation will be charged at the full quoted price at our discretion. Where the Company accepts orders for ‘special’ or ‘to order’ products the Company will endeavour to fulfil your requirements, but if it proves uneconomical or impractical to supply your complete order, the Company reserves the right to cancel the Contract or the remaining products outstanding. The Customer is therefore only liable to pay for the delivered products.
All goods shall be unloaded promptly at the delivery point. Any costs arising as a result of delay to transport or for goods damaged whilst unloading will be for the account of the Purchaser. No claims for damaged or defective goods will be met unless reported at least provisionally within three working days from the date of receipt, and reported in detail within seven working days. Edge or corner damage and shortages should be noted on the Despatch Note at time of receipt. Pallets and packaging are used to protect your order from damage. This packaging forms part of your order and is not to be returned on the delivery vehicle unless prior agreement has been arranged. Returning of empty pallets or packaging on the delivering vehicle may result in charges made to the original purchaser.
Returns and refunds may be accepted at the discretion of the company. Returns due to a customer order error or cancellation will be subject to our standard restocking/handling charge of 30% of the purchase price, and products must be returned in a perfect resaleable condition. If customers are unable to arrange the return of unwanted products, a collection charge will be applicable. ‘Specials’ and standard non stocked items will not be accepted for return. Credits will be issued after a full inspection has been carried out on the return of the product. Any returned products which are not in the original packaging and in a perfect resaleable condition will not be credited or returned to the customer.
Payment is required in full in accordance with the terms agreed at the time of opening a credit account, or with the terms stated on our Order Acknowledgement. No variation to these terms will be permitted unless specifically acknowledged in writing by us. We reserve the right to charge interest on any overdue invoices. Interest will be charged at the rate of 8% per annum over the prevailing Base Rate of HSBC Bank plc. Title of goods under these Terms & Conditions will not pass to the Purchaser until all outstanding amounts have been settled and payment has been received in full by us or by such persons as may be designated by us at the time of invoicing. Should the Purchaser sell the goods in such a way as to pass valid title to a third party, the Purchaser shall hold the proceeds of such a sale in trust for us. Notwithstanding that title to the goods shall not pass except as provided above, the goods shall be at risk of the Purchaser from the time of their collection or on delivery to an agreed destination.
Whilst every effort has been made to replicate the colour of our products in this catalogue, due to printing processes, product colour cannot be matched 100%.